Shipping policy

Last updated: 30 October 2026

This shipping policy applies to orders placed through Sopele.pl. We deliver to addresses within Poland, with home delivery and parcel locker options available depending on your location.

If you have any questions about shipping or delivery, please contact us at hello@sopele.com.

1. Order Processing

We usually process orders on the same or next business day after the order is placed.

Orders are processed on business days, Monday to Friday, excluding public holidays.

Orders placed during weekends or public holidays will begin processing on the next available business day.

During busy sales periods, product launches, promotional events, holidays or periods of unusually high order volume, processing may take longer than usual.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Please note that the delivery estimates listed below begin after your order has been dispatched.

2. Delivery Times and Shipping Methods

Estimated delivery within Poland is 1 to 3 business days from dispatch.

Available shipping methods include:

• DPD: Dostawa pod adres (home delivery).

• InPost Paczkomat (delivery to a parcel locker).

The shipping methods available for your specific address will be displayed at checkout.

Parcel locker availability depends on carrier coverage in your area.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances outside our reasonable control, including carrier delays, adverse weather conditions, public holidays, local disruptions or unusually high shipping volumes.

Business days do not include weekends or public holidays.

3. Shipping Rates

Available shipping methods and shipping rates are displayed at checkout based on your delivery address and the delivery options available for that location.

Any free shipping promotion or shipping threshold shown on our website or at checkout will apply according to the terms displayed at the time of purchase.

The shipping method you select at checkout determines the applicable shipping charge, if any.

Applicable VAT is charged in accordance with applicable tax regulations.

4. Order Tracking

Once your order has been dispatched, you will normally receive a shipping confirmation email containing your tracking information.

You can use the tracking link provided to follow the progress of your delivery.

Tracking updates are provided by the relevant carrier and may occasionally take some time to appear after dispatch.

If you believe there is a problem with your shipment, please contact us at hello@sopele.com and include your order number.

5. Delivery to Parcel Lockers

Where available, you may choose delivery to an InPost parcel locker during checkout.

It is your responsibility to:

• Select the correct parcel locker.

• Provide accurate contact information.

• Collect the parcel within the period specified by the carrier.

The carrier may send collection notifications by SMS, email, its mobile application or another method depending on the service used.

If a parcel is not collected within the carrier’s collection period, it may be returned to us.

6. Incorrect or Incomplete Delivery Information

Please make sure your delivery address, telephone number, email address and other delivery information are complete and correct before placing your order.

If you notice an error after placing your order, contact us as soon as possible at hello@sopele.com.

We will do our best to make the requested change, but we cannot guarantee that an address or delivery method can be changed once an order has entered fulfilment or has already been dispatched.

If a parcel is returned for any of the following reasons, we may offer to resend the order, in which case additional shipping charges may apply:

• An incorrect or incomplete delivery address.

• Incorrect contact information.

• Refusal of delivery.

• Failure to collect the parcel from a parcel locker.

• Repeated unsuccessful delivery attempts.

• Another circumstance attributable to the recipient.

Alternatively, where appropriate, a refund may be issued once the parcel has been returned to us, subject to applicable law and our Returns & Refunds Policy.

7. Delayed or Lost Shipments

Delivery estimates are provided in good faith based on the usual transit times of our logistics partners.

Occasional delays may occur due to circumstances outside our reasonable control.

If your tracking has not updated for an extended period, your parcel appears to be lost, or your order is significantly delayed beyond the estimated delivery timeframe, please contact us at hello@sopele.com.

Please include your order number and, where available, your tracking number.

We will investigate the shipment with the relevant carrier and provide an appropriate solution where necessary in accordance with applicable consumer law.

8. Delivery Availability

Orders placed through Sopele.pl can only be delivered within Poland.

The availability of delivery services may vary according to:

• Postal code.

• Carrier coverage.

• Parcel size.

• Selected products.

• Operational availability.

The shipping methods actually available for your order will be displayed at checkout.

If you have questions about delivery to a particular address within Poland, please contact hello@sopele.com.

9. Contact

For any questions regarding shipping, delivery times, carriers or tracking, please contact:

Sopele d.o.o.
Valturska ulica 71
52100 Pula
Croatia

OIB: 09553778283
VAT ID: HR09553778283
Email: hello@sopele.com